【電子書籍なら、スマホ・パソコンの無料アプリで今すぐ読める！】＜p＞You must deliver an amazing customer experience. Why? It is the competitive edge of new-era businessーin any market and any economy.＜/p＞ ＜p＞Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company fromgood to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by ＜em＞Businessweek＜/em＞ and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.＜/p＞ ＜p＞Delivering amazing service requires everyone in your organization to step up and bea leader. It doesn’t take a title. It takes the right set ...